Frequently asked questions
37 ANSWERS · 5 TOPICS
We have gathered here the questions that come up every time on the phone. The answers are short and direct, including where the answer is not the one you would want. If your question is not on the list, call us — we will add it.
Renting a machine
How a rental actually works, from the phone call to the machine leaving.
- What is the minimum rental period?
- A single day. We do not impose weekly or monthly contracts — you are invoiced for exactly the time used.
- What does a working day mean?
- Generally eight hours of actual work on site. Overtime and waiting times are agreed before the work starts, not afterwards.
- Is the operator included in the price?
- Yes. Every machine is rented together with the qualified operator who runs it, and the operator's cost is included in the rate.
- Can I rent the machine without an operator?
- No. Our machines always come with our own operator. That way we know they are operated correctly and that responsibility for how they work stays with us.
- Who pays for the fuel?
- It is included in the rental rate, just like the maintenance of the machine.
- What happens if the machine breaks down on site?
- Maintenance and any breakdowns are our responsibility. Call us as soon as the problem appears, so we can quickly find a solution — an on-site repair or a replacement machine.
- Can I rent several machines at the same time?
- Yes. The fleet covers eight categories, from excavators and bulldozers to compactors, aerial platforms and small equipment, so a job that needs two or three machines can be covered from a single source.
- How quickly can the machine get to me?
- It depends on the availability of the machine you need and on the distance. We confirm a specific date on the phone, not an approximate one — we would rather say “the day after tomorrow” than “as soon as we can”.
- Can I rent for long periods?
- Yes, and the daily rate falls the longer the period, because the cost of transporting the machine is spread out. A single isolated day is the most expensive way to rent.
- What happens if the job finishes sooner?
- You are invoiced for the time actually used. If you know from the first day that the job is going faster than estimated, tell the operator, so they can let us know.
Price and invoicing
Why you do not see prices displayed, and how to get to a figure quickly anyway.
- Why are there no fixed prices on the website?
- Because the same job can cost twice as much depending on distance, duration, access and ground type. A price shown without this information would be either too high or impossible to honour. We give it on request, the same working day.
- How is the rate calculated?
- By the type of machine, the rental period and the distance to the site. It can be invoiced by the hour, by the day or per job.
- What is included in the rate?
- The machine, the qualified operator, fuel, maintenance and any breakdowns.
- What is invoiced separately?
- Transport of the machine to the site and back, materials — ballast, crushed stone, sand, asphalt mix — and removal of soil or debris, where needed.
- Is there a guaranteed minimum for hourly invoicing?
- Yes. The machine has to be transported to the site anyway, and the transport happens regardless of how long the actual work lasts.
- How do I get an accurate quote from the first conversation?
- Tell us what the job is and its approximate dimensions, the exact location, whether the machine has clear access, whether the soil stays on site or is removed, and when you would like the work to start. With this information, the quote comes the same working day.
- Do you issue invoices?
- Yes, for all works and rentals.
- How do I compare two quotes properly?
- Compare what is under the surface, not just the surface: the thickness of the layers, whether compaction is provided for, whether transport and removal are included. Two quotes with the same price can contain very different work.
Transport, access and hours
What to check before ordering, so the machine does not make the trip for nothing.
- Who brings the machine to the site?
- We do. We bring the machine with our own transport, and the cost appears separately on the quote, there and back.
- Which area do you cover?
- Nationwide.
- What should I check beforehand to be sure the machine fits?
- The width of the narrowest point along the route, not of the gate; the headroom — cables, eaves, arches; the room to manoeuvre inside; whether the ground can take the weight of the machine; and whether there are manholes or covers along the route.
- What if I am not sure the machine will fit?
- Send us two photos on WhatsApp: the access and the route to where the work is. We tell you in advance what fits and what does not — better than a machine that has to turn back.
- What are your hours?
- Monday to Friday, from 09:00 to 18:00 (Romania time). For urgent situations on site, we also answer outside these hours.
- What happens if it rains?
- It depends on the job. Excavation can continue, but waterlogged soil does not compact properly, and asphalt is not laid on a wet base. In these cases, rescheduling is cheaper than redoing the work.
Turnkey projects
When it is better to hand over the whole job instead of renting the machine.
- What does a turnkey project mean?
- You pay for the finished result, not for machine time. The risk of estimating the duration passes to us, and the price is firm if the quote is clear about what it includes.
- Which works do you carry out completely?
- Excavation and foundations, earthworks and platforms, asphalt paving, roads and road markings, demolition. In addition, we provide construction services: residential and industrial construction, renovations, interior and exterior works, facades, building services installations, metal fabrications.
- Can you take on just one stage of the job?
- Yes. We often take on just the excavation and compaction, with the rest done by the client's own team.
- Who provides the materials?
- It can work either way: we include them in the quote, or you source them yourself. Tell us from the start which option you prefer, so that the quote is comparable with others.
- How long does a job take?
- It depends on the volume, the access and the ground. We give you an estimated duration together with the quote, and if surprises come up on site — unidentified utilities, soil much weaker than it looked — we tell you before we continue, not afterwards.
- Do you also work for companies?
- Yes, for both private individuals and companies, including as a subcontractor for the machinery stages of a larger project.
- How is the warranty set?
- By contract, depending on the type of work. For turnkey projects, the conditions are put in writing before the work starts — including what the warranty covers and what it does not.
Documents and responsibility
What needs to be prepared before the first excavation.
- Do I need a building permit?
- It depends on the work. Some interventions are exempt, others are not. This is checked with the town hall in whose area the land lies, before the work starts.
- Who takes care of the utility clearances?
- Utility location clearances are requested by the client from the network operators — water, sewer, gas, electricity, telecommunications. Without them, nobody knows what runs through the ground, and a cut pipe costs much more than the time spent on the clearances.
- What if I do not know which utilities run through the land?
- Request the clearances before any excavation. If the area is uncertain, the first part of the excavation can be done carefully and more slowly, to identify the routes — this is agreed in advance, because the pace drops.
- What are concealed works?
- Work that can no longer be checked once it is covered: the bottom of the excavation, the reinforcement, the compacted layers. It is recorded in an official report at exactly the stage when it is still visible.
- Is a contract signed?
- For turnkey projects, the conditions are set in writing before the work starts: what is carried out, in what time, at what price and what the quote includes.
- Who is responsible for safety on site?
- Each party for its own area. Our operators work according to the safety rules specific to their machines, and the working area must be kept clear of uninvolved people while the machines are operating.